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Common Questions Question: How do I find what I'm looking for? Our site can navigate you to all products that we have available for rental. You can search for a specific color or click on the Products link on the top of any page. Question: I found a price for less somewhere else, can you match it? There are many companies on the internet and locally that rent linens. Make sure that you work with a company that provides a professional quality product. In this business, you get what you pay for. We professionally launder all of our products in between each and every use. You can expect to receive a quality product from us each and every time with no exceptions. Question: Where do I start? First, have a general idea of what you want your event to look like. Once you have that idea, we can help you turn your dream into a reality. Please contact us for a No Obligation consultation.
Once you have decided what you want, we can help you with the details. To guarantee your date, you will need to sign a contract and place a 50% deposit. All the paperwork can be done over the phone and via email or fax. Question: How do I obtain shipping quotes? All of our shipping quotes are based on the items, quantity and location we are shipping to. Our primary means of shipping is via FedEx, however we sometimes ship with UPS. All of our shipping quotes cover round trip shipping, unless you are located in Hawaii or Alaska, then you are responsible for return shipping. All you need to do is box the linens back up at the end of the event, place the pre-printed label on the box(es) and call FedEx to have them picked up. Question: How far in advance do I need to reserve linens for my wedding? We recommend that you reserve your event at least 1 month prior to your event. While we have an extensive quantity on hand of all of our products, some of them do rent out for specific dates. Therefore, to ensure the color(s) you want are available, we recommend even more time. Question: Can I change the quantity of chair covers that I have ordered? Reserved linens may be adjusted up/down 10% up to three weeks before your wedding. A representative will contact you three weeks before to confirm your final numbers. Question: How will my linens arrive? Your linens will arrive neatly pressed and folded in boxes. Question: How do I return my linens? Linens may be returned in the same boxes that they arrived in. Our shipping quotes cover round trip shipping with the exception of Alaska and Hawaii, so just attach the enclosed shipping label. Linens must be returned the next business day after an event (example: a Friday or Saturday event must be sent back on Monday). Question: Is there anyway to have someone set them up for us? Is there a charge? If so, how much? Local installation/teardown can be performed if you are in the Metro Detroit area. The costs vary depending on the time allowed to setup, amount of time allowed to do the setup (smaller window requires additional staff), and distance to the location we are setting up. Question: Can we pick up the linen from your facility? Yes, you may pick up the items free of charge from our Waterford, Michigan warehouse. Question: Do we need to clean or iron the items before we return it to your facility? No, you are not responsible to clean your linens prior to returning to us. You must only remove the food and debris from all tablecloths and covers. We also request that you untie your sashes prior to returning. Food left on the linen will mold (especially if it shipped more than a day from our facility). Linens that are returned with Mold and Mildew on them cannot be cleaned and the customer will be required to pay a replacement cost as stated in the contract. Question: Could we view the covers before and possibly bring it to the hall to see if they fit? Yes. We can ship swatches at no charge or you can get a sample cover shipped to you for a non-refundable fee of $15. If you prefer to reserve your date with a 50% deposit, there is no charge to send the sample chair cover. Either way, the chair cover needs to be returned within 10 days to us. Question: What if the chair cover does not fit? We have several different types of chair covers to fit you chair. Standard Banquet Round, Square Back, Large, X-Large, XXL, Folding and Pillowcase. We have a cover for 99.9% of the chairs out there, except for chairs with arms. If you are not sure what size you need, please request a sample. Our basic sizes are as follows: Regular Banquet/Ballroom - 17" Wide x 36" Tall Ordering Information How To Order Simply fill out the online quote and submit it. We will contact you within 1 business day to go over all the details on your order. This will allow us to make sure that you did not miss anything. Phone/Email Orders Our expert sales staff is here to assist customers via phone Monday-Friday from 9:00 AM until 5:00 PM EST. Orders and inquiries are welcome by both phone and email. However, all orders MUST be confirmed verbally to ensure there have been no discrepancies. Confirmations All tentative orders should be finalized (2) two weeks prior to the event commencement to guarantee the lowest possible shipping rates. Cancellations Please be aware that once we reserve an order, other orders are turned away to keep our commitment to you. Any deposit will be non-refundable on all custom and contract orders once the paperwork has bee submitted. An order can not be cancelled at any time after shipping. The client can cancel an order after a deposit has been sent. This must be done within 60 days of the actual event date. Lost/Damaged Linen All linen rentals are expected to be returned in the same quantity and condition as they are received in, i.e. no tears, rips, holes, or wax stains. Replacements costs will apply to any linen returned rendered unusable. Linen Returns All linens are due to ship out the next business day after an event. Linens are to arrive back at our warehouse within five days of an event unless otherwise specified. All linens should be free of food particles and moisture when boxed for return shipping. Linens shipped damp will result in mildew and therefore will incur a replacement cost. Late Returns Return shipments which have not yet been received as of seven days after the event date will begin to accrue a late charge. Such late charges are listed in the terms on the contract. Samples We are happy to provide swatch samples of any of our linens at no extra cost to our customers. Please call any of our representatives for more details. Payment Methods We can take a check if the event date is no more than 21 days from receipt of the payment. We also accept money orders, certified check, and credit cards. Shipping FedEx and UPS Overnight, Second Day and International services are all available upon request. All orders are shipped so they will be received at least one day prior to an event, unless otherwise specified. Each individual order is tracked on a daily basis to verify there have been no complications with the shipments once they have left our dock. Our primary shipper is FedEx for the shipping of all of our linens. We will ship your rental items so that you receive them at least one day before your event. Orders place less than two weeks prior to the event will incur an increased shipping cost. Privacy Policy This policy has been in effect since 01-01-2006. Because your privacy is so important to us, we protect your personal information to ensure that it remains secure. Fabulous Events does not sell any information to 3rd parties. Any information that we collect from you is for our private use between you as the client and Fabulous Events. If you choose to sign up for our email list you will be sent a confirmation email. At that time you will need to confirm your email address to be added to the list. You will also be sent a link to remove yourself from the list at any time. If you lose the link, you can always return to the email list page and select to unsubscribe from the list. If you have any questions regarding our privacy policy, please contact our sales office or email us with the link on the contact page. Thank you! |
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